General terms and conditions

GENERAL TERMS AND CONDITIONS
LASHBABE

At LASHBABE, we encourage women to embrace their beauty and experiment with their looks. LASHBABE has the right product for every look! These terms and conditions explain what to keep in mind when purchasing products from LASHBABE. If you have any questions, complaints, or compliments about these terms and conditions, our services, or our working methods, please feel free to contact us.


Call us at +31 6 41815957 or send us an email at info@bylashbabe.com



Art. 1 Definitions

  1. General Terms and Conditions: these General Terms and Conditions.

  2. LASHBABE and/or us: The private limited liability company LB Beauty BV, trading under the name LASHBABE, established in (4004 KD) Tiel at Newtonstraat 13, registered in the Chamber of Commerce under number 92561624 and with VAT number NL866100039B01.

  3. Website: the LASHBABE website accessible via www.bylashbabe.com and all associated subdomains.

  4. Customer and/or you: the customer who, whether or not acting in the exercise of a profession or business, enters into an Agreement with LASHBABE and/or has registered on the Website.

  5. Consumer : any Customer, being a natural person, who does not act in the exercise of a profession or business and who enters into an Agreement with LASHBABE and/or has registered on the Website.

  6. Business Customer : any Customer acting in the exercise of a profession or business and who enters into an Agreement with LASHBABE and/or has registered on the Website.

  7. Agreement: any arrangement or agreement between LASHBABE and a Customer, of which the General Terms and Conditions form part.

Art. 2 General

  1. The General Terms and Conditions apply to all our quotations, offers, agreements and deliveries, unless we have expressly agreed otherwise in writing.

  2. If you include any terms or conditions in your order, confirmation or other communication of acceptance that deviate from or do not appear in the General Terms and Conditions, these will only be binding on us if we have expressly accepted them in writing.

  3. If we fail to strictly enforce the Terms and Conditions at any time, we do not lose our right to demand strict compliance at a later date.

Art. 3 Prices and information

  1. All prices we share on the website, our social media channels, in brochures, flyers, etc. include VAT and exclude shipping costs. Shipping costs are displayed separately during the checkout process.

  2. Our website and all information on it have been compiled with great care. However, we cannot guarantee that all information on the website is always completely accurate and complete. Therefore, all prices and information provided are subject to obvious programming and typographical errors.

  3. An image is and always will be just an image. We are not responsible for (color) variations due to, for example, poor screen quality.

Art. 4 Creation

  1. The Agreement is concluded when you accept our offer and the terms and conditions attached to it. An Agreement is concluded when you click the "pay now" button on the Website, thereby ordering the products you selected. It makes no difference whether you have already paid for all products (in full) or not.

  2. We will confirm receipt of your order immediately by email. Until you receive this confirmation, you have the right to cancel the Agreement.

  3. If it turns out that you have provided us with incorrect or incomplete information when entering into the Agreement, for example an incorrect or incomplete address, we are entitled to fulfil our obligation only after we have received the correct information from you.

Art. 5 Account

  1. To enhance your user experience on our website, you can register using the account login option on the website. While you can, you're not required to! You can also place your order as a guest.

  2. During the registration process, you use your email address as your username and choose a password that you can use to log in to the Website after registration. You are responsible for choosing a sufficiently secure password.

  3. It is important that you keep your login details, username, and password strictly confidential. We are not liable for misuse of your login details, and we always assume that you are the person logging in to the Website. Therefore, anything that happens through your account is at your own risk and responsibility.

  4. If you know or suspect that your login details have become known to unauthorized persons, we ask that you change your password as soon as possible. You are also obligated to inform us of this. This allows us to take appropriate action where necessary.

  5. Ambassador Program: Our Ambassador Program focuses exclusively on organic reach. This means all sales must be generated exclusively through personal, authentic promotion on your own social channels. The use of platforms and paid promotions such as Spydeals, YouTube Ads, Meta Ads, Google Ads, or similar third-party platforms is strictly prohibited.

    If sales are found to have been generated through such unauthorized methods, Lashbabe reserves the right to declare these sales invalid. Furthermore, the partnership may be terminated at any time without prior notice.

    Lashbabe reserves the right to modify or terminate the program or its terms and conditions. By participating, you agree to these rules.

Art. 6 Execution of Agreement

  1. Once we receive your order, we'll ship it to you as quickly as possible. We aim to deliver orders within the Netherlands within 1 to 2 days. You can find more information about our delivery times on our website under Shipping & Handling .

  2. If it's not possible to deliver within the target timeframe, we'll inform you as soon as possible and let you know when we can deliver the products.

  3. Delivery times are always indicative and not final deadlines. Therefore, you cannot claim compensation (or damages) if we have not delivered the products within the delivery times we specify.

  4. We may also engage third parties in the performance of the Agreement, such as the delivery person. These Terms and Conditions also apply to third parties engaged by us. We are not liable for errors made by third parties.

  5. Once we have delivered your product to the address you provided, the risk transfers to you. If it is necessary to reship a product, for example, because you provided an incorrect or incomplete address, you will be responsible for both the cost of reshipping and the cost of any new product. If you collect your product from us, the risk transfers when we hand over your product to you.

Art. 7 Payment

  1. Payments are processed using the payment methods specified in the order process. We are free to choose which payment methods we offer and may change these from time to time.

  2. In case of (partial) payment after delivery, you have a payment term of 8 days starting on the day after delivery, unless we expressly agree on a different payment term.

  3. If you fail to meet your payment obligations on time, you will owe statutory interest on the outstanding amount. We also reserve the right to charge extrajudicial collection costs. For Business Customers, no further notice of default is required. A Business Customer is in default and owes extrajudicial collection costs once the payment term has expired. If you are a Consumer, you will only be required to pay extrajudicial collection costs:

    1. if we have first informed you of the late payment and have given you a period of 14 days to meet your payment obligation; and

    2. you have still not paid us after this 14-day period.

We charge collection costs according to the scale set out in the Decree on Extrajudicial Costs, with a minimum of €40 for Consumers and €250 for Business Customers.

Art. 8 Warranty and conformity

  1. We guarantee that your order is suitable for normal use and therefore complies with the Agreement, the reasonable requirements of soundness and/or usability, and on the date the Agreement is concluded, as well as existing legal provisions or government regulations under Dutch law. Please note that some information on the Website, such as reviews, reflects solely the views of other customers. No rights or guarantees can be derived from this information.

  2.      If the product does not meet the requirements of paragraph 1 of this article, you are obligated to inform us of this within a reasonable period of time after discovering this. You are also obligated to indicate what is wrong with the product and why it does not meet the requirements.

  3. For Business Customers, the reasonable period stipulated in Article 8, paragraph 2, is no more than 3 business days. If this period is exceeded, you, as a Business Customer, can no longer claim repair, replacement, etc.

  4. We will investigate any complaint about a non-compliant product. If we find your complaint justified, we will repair, replace, or refund the product, in accordance with applicable legal regulations.

Art. 9 Retention of title

  1. A delivered product remains our property until all outstanding claims against you have been paid in full. This includes any outstanding claims for another delivery and any (collection) costs and interest.

  2. You are obliged to store the products delivered under retention of title carefully and as identifiable property of LASHBABE.

  3. We may repossess any product delivered under retention of title and still in your possession at any time if you fail to pay invoices on time or if you are experiencing or are at risk of experiencing payment difficulties. You grant us free access to the delivered products at any time to exercise our rights under this article.

Art. 10 Complaints and liability

  1. We strive to make our customers happy with beautiful products, but sometimes you may be dissatisfied. If you have a complaint, whether it's about the products you ordered or our service, we'd like to hear from you. You can let us know what's wrong and what we can do better via the email address or phone number listed at the top of these Terms and Conditions.

  2. You will receive a response to your complaint as quickly as possible, but in any case within 5 business days of receipt. Sometimes this will be an immediate substantive response. Sometimes we need more time to carefully review the complaint. In that case, you will receive confirmation of receipt of your complaint. We will also let you know when we expect to be able to respond substantively or definitively to your complaint.

  3. Are you dissatisfied with our complaint handling? As a consumer, you can always file a complaint through the European Dispute Resolution Platform, accessible at http://ec.europa.eu/odr/ .

  4. Unless mandatory law provides otherwise, any liability, of whatever nature and on whatever basis, is always limited to direct damage and to a maximum of the price you paid for the product in question.

  5. We are not liable for any damages of any kind, including delays, resulting from our use of incorrect or incomplete information provided by you. For example, a product may be delivered to the wrong address because you provided an incorrect or incomplete address with your order. We are not liable for this.

  6. We are not liable for any consequential and/or indirect damage of any kind.

  7. Without prejudice to the provisions of Article 8 and Article 6:89 of the Dutch Civil Code, any claim you have against us will expire within twelve (12) months.

Art. 11 Right of withdrawal

  1. This article applies only to consumers. Business customers do not have a right of withdrawal.

  2. You have the right to cancel the distance contract concluded with us within 14 days after receipt of the product and without giving any reason, free of charge.

  3. The term in Article 11.2 commences:

    1. on the day after you (or a third party designated by you in advance, who is not the carrier), have received the products; or

    2. on the day on which you (or a third party designated by you in advance, who is not the carrier) have received the last product, if you have ordered multiple products in the same order and the delivery consists of multiple shipments; or

    3. the day on which you (or a third party designated by you in advance, who is not the carrier) have received the first product in the case of Agreements for regular delivery of products over a defined period; or

    4. the day following the conclusion of the Agreement if it concerns the supply of digital content that is not supplied on a tangible medium.

  4. If you exercise your right of withdrawal as described in this article, you will be responsible for the return costs. If the return costs exceed the regular postal rate, we will provide you with an estimate.

  5. Within the withdrawal period referred to in Articles 11.2 and 11.3, you must handle the products with care. You may only open the packaging to the extent necessary to assess whether you wish to keep the products and to verify the nature, characteristics, and functioning of the products. Please note that this inspection may not go beyond what you would do in a physical store. For example, you may not apply or use eyelashes or makeup, and you may not open the sealed packaging of eyelashes or makeup.

  6. You are only liable for any diminished value of a product resulting from your handling of the product which goes beyond what is permitted in Article 11.5.

  7. You can cancel the Agreement within the cancellation period referred to in Articles 11.2 and 11.3 by sending us the model cancellation form (digitally) or by informing us in another unambiguous manner that you are canceling the purchase. If you cancel by email, we will confirm receipt. After cancellation, you have 14 days to actually return the product. Cancellation and return may also take place simultaneously, provided you have included the model cancellation form or other unambiguous statement of cancellation. Returns can be sent to LB Beauty BV, Newtonstraat 13, 4004 KD Tiel. 

  8. We will refund all amounts you have paid (in advance) as soon as possible, and no later than 14 days after termination of the Agreement. We will do this using the same method you used to pay for your order. If you opted for a more expensive delivery method than the cheapest standard delivery, you will be responsible for the additional costs of that more expensive method. We are not obligated to reimburse you for these additional costs. Unless we offer to collect the products ourselves, we may withhold reimbursement until we have actually received the products back or until you demonstrate that you have returned the product, whichever is earlier.

  9. We will provide information on the Website about the right of withdrawal and how you can exercise it in good time before the Agreement is concluded.

  10. The right of withdrawal under this article does not apply to:

    1. Provision of services which we have already fully performed, provided that: (i) we have begun the performance with your express prior consent; and (ii) you have stated that you will lose your right of withdrawal once we have fully performed the Agreement.

    2. Products made to your specifications.

    3. Products that spoil quickly or have a limited shelf life.

    4. Products that are not suitable for return for reasons of health protection or hygiene and of which the seal of either the product or the packaging of the product has been broken (think of eyelashes and make-up).

    5. Products which after delivery are irreversibly mixed with other products due to their nature.

  11. Exception during Black Friday/Cyber Monday (November 27, 2025, through December 1, 2025)
    1. During the BFCM period from November 27, 2025, through December 1, 2025, the following applies:
      All purchases made during this period are final and cannot be returned or canceled.
    2. Returns will not be accepted during this promotional period.

Art. 12 Final provisions

  1. We process your personal data in the manner explained in the privacy statement on the Website.

  2. The Agreement is governed by Dutch law.

  3. Unless mandatory law provides otherwise (such as for Consumers), all disputes that may arise from the Agreement will be submitted to the competent Dutch court in the district where we are established.

  4. If any provision of the Agreement or the General Terms and Conditions proves to be null and void or is annulled, the remaining provisions of the Agreement or the General Terms and Conditions will remain in full force. In that case, we will jointly determine a new provision(s) to replace it, which corresponds as closely as possible to the intention of the original provision.

  5. You are not permitted to transfer the rights and obligations arising from the Agreement to a third party unless we give you express written permission to do so.

  6. In some places in these Terms and Conditions, the word "written" appears. Of course, this doesn't mean you have to send us physical mail. An email is also considered "written."